Last updated: February 2026
Haazen is in early access while we build it. We're not yet a formal product or company and we don't charge. We'll update these terms when we launch properly. Thanks for trying it.
By creating an account, logging in, or otherwise using Haazen ("Service") at haazen.app, you agree to these Terms. If you do not agree, do not use the Service.
Haazen provides digital guidebook tools and related features for vacation rental hosts: creating and editing guidebooks, sharing content with guests, AI-assisted concierge features, and related functionality. Right now the service is in early access. We may add, change, or discontinue features, and the operator or applicable law may change when we formally launch.
While we're in early access and not charging, we don't offer formal support or assume liability for complaints or claims. Our full support and liability terms will apply when we incorporate and offer the service on a paid basis.
You must create an account to use certain features. You are solely responsible for keeping your account secure and for all activity under your account. We are not responsible for any loss from unauthorised use of your account. You must be at least 18 years old (or the age of majority where you live) and able to form a binding contract.
You agree not to:
We may suspend or terminate your account if we reasonably believe you have violated these terms or abused the Service.
You retain ownership of content you submit ("Your Content"). By submitting it, you grant us a worldwide, non-exclusive, royalty-free license to use, store, and display it as needed to provide the Service. You represent that you have the right to do so and that Your Content does not violate third-party rights.
You are responsible for Your Content and for any guest or other data you provide. We provide the tools only; we are not responsible for claims arising from your content or from how guests or others use it. Where you provide data about others (e.g. guests), you warrant that you have the right to do so and you will indemnify us for any loss arising from your breach of that obligation.
Haazen and its branding, design, and technology are owned by us or our licensors. You may not copy, modify, or create derivative works of our service or branding except as necessary to use the Service as intended.
The service is provided "as is" and "as available". We don't guarantee that it will be uninterrupted, error-free, or secure. While Haazen is in early access and no fees are paid, we are not liable for complaints or claims arising from your use; full disclaimers and liability terms will apply when we formally launch.
To the extent permitted by law, we disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.
Nothing in these Terms excludes liability for death or personal injury caused by our negligence or for fraud.
Subject to that: during early access when no fees are paid, our liability is limited to the greatest extent permitted by applicable law (we do not accept liability for complaints or claims arising from your use until we formally launch). Once we incorporate and offer paid use, we are not liable for indirect, consequential, or special loss, or for loss of profits, data, or goodwill, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim (or £100 if greater). Where local law does not allow some of these limits, they apply only to the extent permitted.
You agree to indemnify and hold harmless Haazen and its affiliates from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your use of the Service, Your Content, or your violation of these Terms.
You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms or for other operational or legal reasons. Upon termination, your right to use the Service ceases; we may retain and use your data as described in our Privacy Policy and as required by law.
Until we specify otherwise (for example when the service or operator is formalised), these Terms are governed by the laws of England and Wales and disputes are subject to the courts of England and Wales, except where your local law does not allow that. We may update the governing law or jurisdiction as the service develops. You waive any right to a class action where permitted by law.
We may update these Terms from time to time. We will post the updated version on this page and update the "Last updated" date. Material changes may be communicated by email or in-app notice. Continued use of the Service after changes constitutes acceptance where permitted by law; if you do not agree, you must stop using the Service.
For questions about these Terms, contact us at: hello@haazen.app